06 - Performance reports for management

The purpose of the Performance Report should be considered does it reflect...

reflect the mission statement | and objectives?

Performance Report should be ... for the audience.

relevant | and understandable.

The layout of performance report should be...

user-friendly | and avoid information overload.

In a performance report a range of ... should be included.

of financial and non-financial (quantitative, and qualitative), internal and external.

An effective data visualisation tool should consider:

Layout, Information, Purpose and Audience.

Benefits of Data visualisation:

Real time. | Understanding. | Performance optimisation. | Insight. | Accessible.

Problems dealing with quantitative data in performance reports:

% understand.| Confusing correlation and causality.| Data unrepresentative. | Underlying causes misidentification. | Benchmark unsuitable. | Isolation of figures. | Sample understanding.

Qualitative information is...

information that cannot be normally express in numerical terms. Qualitative information is often in the form of opinions from customers or suppliers.