Unit D

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Domanda Risposta
put on hold
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to be forced to wait for somebody
handle complaints
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take care of unsatisfactory comments
establish a rapport
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to create a good understanding of someone
a money-back guarantee
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assurance that you will get your money back
refund
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an amount of moeny that is given back when you are not happy with the produkt
one-off goodwill payment
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they allow you not to pay one time
financial compensation
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they give you money back for sth
pass the buck
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avoid responsibility
get to the bottom of the problem
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find the real cause of sth
the last straw
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the last in a series of irritating events
slip my mind
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forget to do sth
ripped off
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paid too much for sth, it is unfair
talk at cross purposes
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misunderstand, what someone else is referring to
go to the extra mile
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try harder in order to achieve something
bread-and-butter
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sth common, popular
pre-empting objections
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do sth before someone thinks about it
collate
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segregate
irate
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very angry
clunk
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weak, faulty
indulgence
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an occasion when you allow someone or yourself to have sth enjoyable, especially more than it is good for you
pay lip service to sth
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to say that you agree with sth, but do nothing to support it
word of mouth
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given or done by people talking about sth or telling people about sth
film score
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muzyka filmowa
implement an action plan
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to put into practise
issue a press release
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wydać komunikat prasowy
take legal action
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to go to court to help settle a disagreement
hold a press conference
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zorganizować konferencję prasową
sufffer loss of confidence
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doznać utraty zaufania
prepare contingency plan
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przygotować plan awaryjny
control the flow of information
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kontrolować przepływ informacji
admission of liability
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the statement saying the they are legally responsible for sth thet has harmed somone
contingency plan
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a plan designed to take account of a possible future event or circumstance
damage limitation
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ograniczenie szkód, to cut the negative effects
containment
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stopping
recall a product
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wycofać produkt z rynku
repair kits
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zestawy naprawcze
hinges
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zawiasy
floundering
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struggling or staggering helplessly
robust
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rosły, krzepki
to have a/an stake/holding/interest in a company
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mieć udziały w firmie
to make somebody redundant
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zwolnić kogoś z powodu restrukturyzacji
joint venture
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a business activity in which two or more companies have invested together
MBO(management buyout)
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when a company's top executives buy the company they work for
merger
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two or more comoanies joining to form a larger company
takeover/aquisition
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getting control of a company by buying over 50% of its shares
bid
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offer money for shares in a company
stake
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money risked or invested in a company
take a stake in
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wziąć udział
make a bid
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to offer to pay
launch a share
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ogłosić przetarg
target a company
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choose a corporation
set up a joint venture
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założyć wspólne przedsięwzięcie
make an acquisition
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dokonać przejęcia
reject a bid
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odrzucić ofertę
sell a stake
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sprzedać udziały
to ditch talks
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to break off talks
net asset value
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wartość aktywów netto
due diligence
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należyta staranność
subsidiary
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a comoany controlled by another company
revered
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czczony
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