List z przeprosinami

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Domanda Risposta
szanowny panie
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Dear Mr
szanowna pani
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Dear Mrs
Dziękuje za pana list.
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Thank you for your letter.
Wasze opinie są dla nas bardzo ważne, aby utrzymać poprawę naszych usług dla gości.
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Your opinions is very important to us to keep improving our guest services.
Było nam bardzo przykro czytać o problemach jakich pan doświadczył podczas pobytu.
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We were very sorry to read of the problems you experienced during you stay.
Przepraszamy za spowodowane wszelkie niedogodności i zakłócenia.
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We apologise for any inconvenience and annoyance caused.
Zapewniam was, takie nieprzyjemne incydenty nie są standardem w naszym hotelu.
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I assure you such unpleasant incidents are not the standard in our hotel.
Przeczytałem pana skarge, i piszę ten list aby wyjaśnić jak i dlaczego incydenty wystąpiły.
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I have looked into your complaint and I am writing this letter to fully explain how and why the incidents occurred.
po pierwsze
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Firstly
po drugie
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Secondly
ostatecznie
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Finally
Chcielibyśmy zaoferować Państwu odszkodowanie.
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We would like to offer you compensation.
Ty i żona możecie zatrzymać się w naszym hotelu na dwie noce, bez żadnych opłat.
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You and you wife can stay at our hotel for two nights at no charge.
z poważaniem
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Yours sincerely
poskarżyć się na
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complain about
posiełek
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meal
poradzić sobie z taka ilością pracy
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cope with the volume of work
ważna dla nas abyśmy mogli ciągle poprawiac
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important to us to keep improving
szczere przeprosiny
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sincere apologies
zapewniać
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assure
szczególnie zajęci
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particularly busy
na zwolnieniu chorobowym
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on a sick leave
jego aktualny plan dyżurów
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his current work schedule
zwrócić
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refund
za darmo
You can stay at our hotel for night at no charge
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an no charge
odwołany
He has since been dismissed
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dismissed

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